FAQs - Frequently asked questions
BOOKING AND REGISTRATION
It is generally not possible to drop out of a course that you have already signed up for. Special provisions apply in the event of illness (see Terms and Conditions Section IV.7).
However, it is possible to switch to another course (provided there are free spaces) within the first two weeks of the course beginning. The final decision is made by the University Sports Center.
Short payments will be settled electronically. Excess payments will not be refunded. You will be charged an administrative fee of 5.00 euros if you decide to change courses.
If you are only ill for one session, simply skip the session and come back when you are able. You do not need to inform the University Sports Center or the course instructor that you are ill. If you miss the first session of the course, please read the course description to check whether the first session is mandatory (e.g., for orientation purposes) and if people may attend the course from the second session onwards. If this applies to you, please contact email@example.com for courses from the University Sports Center or firstname.lastname@example.org for courses from the Aquatic Sports Center.
If you are prevented from attending the course for an extended period of time, you can cancel the course and have your course fee (proportionally) refunded upon presentation of a valid doctor’s note. Please contact email@example.com if this applies to you (taking into consideration Section IV.7 of our Terms and Conditions).
Once you have received registration confirmation for a course, your place in the course is reserved and does not expire, even if the course has started and you have not yet attended a session. However, the first sessions of some courses are mandatory, e.g., for orientation purposes. For more information, please refer to the individual regulations for the course in question. Generally, we recommend that you regularly attend courses that you have signed up for.
In theory, yes. However, in some courses (e.g., in beginner courses where each session builds on knowledge gained in the previous session), this may not make much sense. If you are unsure, please contact the relevant UniSport team member for more information.
During the first two weeks of the sports program, you can drop in for a trial class without registering in advance. However, trial drop-ins are only possible if the class is not already at full capacity and if the specific course can accommodate drop-ins. It is up to the instructor to decide at the beginning of class if they have the capacity for trial drop-ins (i.e., if there is enough space/equipment).
We are not allowed to pass on the contact information of our course instructors to third parties for data protection purposes. Please send an email to firstname.lastname@example.org if you would like to contact your course instructor. Your message will then be passed on to them.
Some types of sports offer course participants the opportunity to borrow sports equipment against payment of a deposit.
This is only possible if you are signed up for a relevant course within the period for which you wish to borrow the equipment (see Terms and Conditions Sections IV.17 and IV.18 for more information).
To make an appointment to borrow equipment, please send an email to email@example.com.
STATUS AND RATES
All members of cooperating universities (students, apprentices, trainees, employees, and researchers) have the right to take part in University Sports Center courses, provided they sign up to do so first. An up-to-date list of all cooperating universities can be found in our Terms and Conditions (Section II.1).
To ensure that courses can be attended to optimum capacity in terms of funding, alumni and external parties may also sign up for University Sports Center courses under separate conditions.
Apprentices, school pupils, and students who are not yet of age require written permission from their legal guardian before participating in a University Sports Center course (download form here, in German). The course instructor will make the final decision as to whether to allow minors to take part in the course. Their place in the course remains provisional until they have received confirmation from the instructor.
DIRECT DEBITS AND FAILED PAYMENTS
No, please wait until you have received an official request for payment because this will contain an invoice number that you will need to include in the reason for payment. Furthermore, the amount due will have to be revised as additional costs will have arisen due to the failed debiting of your account.
If the course fee cannot be booked from your account, the University Sports Center reserves the right to use your name and address to assert a claim for payment. Furthermore, by choosing to pay by electronic direct debit, you consent to your data being recorded on a list of blocked accounts in the event that you fail to pay the course fee. You will be removed from this list as soon as the University Sports Center has received the outstanding payments for the course fee and the additional bank fees (currently between 5.11 euros and 10.11 euros). Additional bank fees that occur in the event of failed payment will be automatically added to the outstanding sum. You reserve the right to prove that the University Sports Center did not incur any losses or incurred considerably lower losses due to the delay in paying the course fee.
Course fees are offered in four different price categories. Those wishing to participate in a University Sports Center course are charged according to which category they belong to. Please see Section II of our Terms and Conditions for more information.
ACCIDENTS AND INSURANCE
The Unfallkasse Berlin does not provide accident insurance coverage for any injuries that occur during competitive sporting events and sports travel.
Nor does it provide accident insurance coverage for any sports injuries that occur in courses that are not run by the University Sports Center itself.
If you have been injured on the way to, while returning from, or while attending one of our courses and required medical attention, this incident must be reported to the Unfallkasse Berlin and the University Sports Center Management Office.
An accident insurance doctor must also be consulted.
If an accident takes place, the Unfallkasse Berlin is obligated to investigate and make a decision regarding the case.
More information about your right to claim accident insurance (in German) can be found here: Unfallkasse Berlin, Culemeyerstr. 2, 12277 Berlin, Tel.: +49 (0)30 76 24 0
If you didn`t find an answer to your question, please contact us firstname.lastname@example.org