As a basic principle the cancellation of a booked course is not possible. Separate regulations apply to competition events.
Basically a course can be changed. The course change must be applied for in writing and is subject to a final decision to be made by ZEH. In this case more or underpayments will be compensated cashless. A service fee in the amount of Euro 5,00 will be charged for a course change.
Cancellation of a course due to illness / injury can be made only against production of a respective medical certificate. This medical certificate must be received by the office of ZEH within 14 days after the first appearance of the case of illness. At the same time, the cancellation must be declared to ZEH in writing within 14 days after appearance of the case of illness. The date of receipt of the written advice of cancellation and the medical certificate by the office of ZEH will be deciding in this case. At the day of appearance of the illness at least 50% of the lessons of the respective course still must be open. Only under these terms a partial reimbursement can be made by deducting a service fee in the amount of Euro 5,00.
For courses mediated by ZEH on behalf of other organizers the withdrawal clauses in the General Terms and Conditions of the respective organizer will apply. In case of cancellation or withdrawal for any reason (to include illness / injury) the external organizer must be provably notified as well.